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mlcoa Brisbane City, Queensland, Australia5 days ago Be among the first 25 applicantsMedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession.Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist Doctor consultant team. The role will also involve administration tasks required in assisting our customers and clients in servicing these appointments.We are currently seeking an enthusiastic and driven Customer Services Officer to work with our friendly team and medical consultants.Job DescriptionResponsibilities will include but are not limited to:Scheduling of appointments with customersMaintaining busy inboxes, with queries, appointments and non-appointment servicesProviding administrative and operational support to consultant practitionersProviding information and advice to customers, or prospective customersUndertaking other tasks assigned to the Customer Services team, including reception duties, dictation uploading, office administration tasks and working closely with a supportive team.QualificationsTo be considered for this role you will have:Demonstrated ability to provide excellent customer serviceExcellent verbal, written and interpersonal communication skillsDemonstrated the ability to work independently and within a group environmentA personal approach which is enthusiastic, friendly and helpfulStrong prioritisation skills while maintaining a level of flexibilityAttention to detail is importantComputer literacy, with proficiency in Microsoft Office (Word/Excel) is required.mlcoa offers an exciting and fast paced team environment where customer experience, team spirit, integrity and respect are key features.Additional InformationYou are welcome here.Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.We are happy to adjust our recruitment process to support accessibility needs.Seniority levelNot ApplicableEmployment typeFull-timeJob functionCustomer ServiceIndustriesWellness and Fitness Services #J-18808-Ljbffr