We''re on a mission to bring new and uplifting experiences to our guests, transforming flying from simply ''nice'', to something wonderful.Like any good mission, this one starts with our people.Which is why we encourage our team to embody the fun, laid back, authentic spirit we''ve become famous for. Because when they''re free to be themselves, they''re better able to own their personal responsibilities and go the extra mile to help our guests.Job OverviewWork type:Part TimeLocation:SydneyJob type:Ground Operations, Customer ServiceGuest Services SydneyHello. Were Virgin Australia, and were looking for Guest Services Agents to join our team in Sydney Airport.Were the airline thats always done things a little different. We go the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do. And we need you (and your vibe) to help make our guests time at the airport, before and after their journey, truly exceptional.You might not have thought about working at the airport in Guest Services, but if youve worked in roles where people are your core, such as customer service, as a carer or nurse, in a hotel or as a retail assistant, for example, then your experience is suitable for joining our Guest Services team. You might also be planning a long career in aviation, and this could be the perfect entry point for you.Who were looking forProblem-solving experts who get their joy from helping people. People who believe that no detail is too small. Confident and helpful communicators. Bright, brilliant faces who show their best to the world. Youll be the first face our guests see, so its important that youre naturally caring and empathetic as youll be ambassadors for everything that makes Virgin Australia great.What youll be doingYoull be helping our guests when they arrive at the airport, checking them in and making sure all their documentation is correct. Youll rebook flights and provide support through flight disruptions and cancellations. Unaccompanied kids and guests with disabilities, with your help, will have an easy, wonderful experience. At the gate, youll help board flights and complete other arrival and departure tasks including some time in the spotlight doing service announcements for our guests.Youll be great in this role if youAre at least 18 years of ageAre an Australian Citizen or Permanent ResidentHave had at least 3 years of previous employment in part time or full-time hours in roles that focus on caring for people/customersAre happy working in a high-pressure environmentHave transport to and from the airport, even at hours when public transport is not operatingCan work a rotating shift roster (including early starts, late finishes, weekends, public holidays and peak periods).What youll get from usWere committed to looking after you, with some of the best benefits and conditions in the industry including (but not limited to):Free counselling and access to a wellbeing app to support your physical, mental, social and financial healthFree onsite physioGenerous annual leaveDiscounted flights for you and your loved ones (including $1000 worth of travel credits per year)Discounts on travel insurance, Virgin Australia Lounge membership, car hire, accommodation and experiences worldwideAccess to the ''Virgin Family'' platform, connecting you with staff-only special offers with Virgin brands around the worldHospitality, retail, technology, beauty services and wellness discountsExtensive training from the industrys bestCareer progression opportunitiesFull uniform and staff parkingAnd a lot moreWhen everyone is included, everyone winsWere all individuals. And we love that. Thats why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.Ready to apply?Were ready to hear from you. Apply now. #J-18808-Ljbffr
Job Title
Guest Services Sydney