Receptionist 21hrs pw (maternity leave position)Posted: 16/01/2025Closing Date: 14/02/2025Job Type: ContractLocation: Frankston Head OfficeJob Category: ReceptionistPeninsula Community Legal Centre (PCLC) is one of 49 community legal centres in Victoria. It operates across six local government areas in the south-east of Melbourne Cardinia, Casey, Frankston, Glen Eira, Kingston, and Mornington Peninsula. PCLC is headquartered in Frankston and has branch offices in Bentleigh, Cranbourne, Frankston North, and Rosebud.PCLC works to empower and support disadvantaged community members of the South Eastern and Westernport region to use the law and legal system to protect and advance their rights and broaden their awareness of their responsibilities. PCLC offers general legal advice and casework services, specialist family law, tenancy, family violence, rooming house, and social work programs, and is active in community legal education and law reform work.Job DescriptionThe Receptionist will work under the direction of the Director - Business & Operations to undertake administrative duties that ensure the provision of high-quality legal and support services on behalf of PCLC and its client base. The position is three days per week - fixed-term contract - maternity leave replacement.Key Responsibility Areas:General reception duties including answering telephone enquiries and providing efficient and effective intake services to those seeking assistance, including information provision, initial legal needs identification, and assessment.Follow all PCLCs policies and procedures relating to the provision of information and referral.Provide a range of internal and external referrals to assist clients with their related needs.Inform people about services available, eligibility criteria, and complementary services.Maintain and monitor electronic appointment diaries and calendars.Maintain files and filing systems, including resource materials for clients and staff.Undertake data entry and typing as required.Participate in regular supervision and administrative team/staff meetings.Liaise with and report to the Director.Organisational Relationships & Resource ManagementReports to: Director, Business & OperationsAccountable to: CEODirect Reports: No reports to this positionAccountability, Authority and Decision MakingThe position reports directly to the Director, Business & Operations.All work and conduct are to be performed in accordance with PCLC Policy and Procedures, PCLC Strategic Plan, PCLC Work Plan, and PCLC Advice and Casework Guidelines.Professional judgement is exercised in the performance of routine tasks and client services.Direction is sought prior to engaging in non-routine tasks and client services.Other Relevant InformationYou will be required to travel to PCLC branches, PCLC service locations, and Courts. Access to a reliable and comprehensively insured motor vehicle is a requirement.Ensure compliance with all Privacy Legislation and treat all information of a personal and sensitive nature concerning the business of PCLC and its clients, in a professional and confidential manner in accordance with PCLCs information and records management procedures.Ensure that all PCLC policies, procedures, operational systems, and work practices are implemented and adhered to, with a focus on human resource management, risk management, and client service.Act in a professional manner while performing duties for and/or representing PCLC in line with the Staff Code of Conduct.An attractive remuneration package will be negotiated with the successful applicant. Salary packaging is available.Desired Skills and ExperienceKey Selection Criteria:Highly developed organisational and administrative skills and the ability to work under pressure and manage competing priorities.Demonstrated computer literacy, including data entry experience.High level of written and oral communication skills with a diverse range of people, community groups, agencies, and government departments.Ability to work independently as well as within a team environment and under the direction of a supervisor.Demonstrated capacity for resourcefulness and self-motivation with an ability to manage competing and complex work priorities.Demonstrated experience working with vulnerable client groups and those with complex needs.Commitment to the principles of equity, access, and social justice.Other Requirements:Hold a current Victorian Driver Licence.Undertake a National Police Records Check as part of the pre-employment process.Undergo or hold a current Working with Children Check.Travel to PCLC branches.Cooperate with PCLC in relation to any actions taken to comply with the Occupational Health and Safety Act 2004.Ensure compliance with all Privacy Legislation and treat all information of a personal and sensitive nature concerning the business of PCLC and its clients, in a professional and confidential manner.Ensure that all PCLC policies, procedures, systems, and work practices are implemented and adhered to.Act in a professional manner at all times while performing duties for and/or representing PCLC in line with the Staff Code of Conduct.Application Process:Applications for this role are via the PCLC careers portal located at If you are viewing through Seek or Indeed - please click ''Apply'' to be taken to the PCLC careers portal.For more information, please contact the CEO on (03) 9783 3600.PCLC is committed to creating a diverse and safe environment. We are proud to be an equal opportunity and Child Safe employer. We encourage applications from individuals of all ages, backgrounds, and identities, particularly applicants who identify as Aboriginal and Torres Strait Islander, are culturally diverse, and/or LGBTQIA+. PCLC undertakes a variety of employment screening checks, including employment references, Working with Children Checks, and Criminal History Checks. #J-18808-Ljbffr
Job Title
Receptionist 21hrs pw (maternity leave position)