Retail Customer Service Jobs: Create a Winning Job Description

With holiday shopping season already here, many retail companies are hustling to fill seasonal, as well as permanent, job openings.  While finding candidates to fill these jobs may be a struggle, it is still always worth putting in the extra effort to find the right talent.  This is because your company’s bottom line is greatly impacted by the quality of customer service you provide.  According to an American Express Survey, 3 in 5 Americans would try a new brand or company for a better customer service experience.  Furthermore, the survey also found that 7 in 10 Americans stated that they were willing to spend more with a company that they think provides exceptional customer service.

An Effective Job Description is Key for Hiring the Right Talent

To attract the right customer service talent for retail customer service jobs, it is essential to put the right information in your job descriptions.  Take your time, think hard about what you want the candidate to bring to the retail customer service job, and accurately describe the duties and responsibilities involved.  An effective retail customer service job description should be direct, appealing and accomplish the following:

To help your company create a winning job description that attracts candidates that will contribute to your company’s success, here is a sample retail customer service job description:

Sample Retail Customer Service Associate Job Description

Retail Customer Service Associate Job Objective/General Purpose

Provide assistance to shoppers looking to purchase products in a retail store environment.

Job Duties for Retail Customer Service Associate

Skills and Qualifications Required for Retail Customer Service Associate

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Retail Customer Service Jobs: Create a Winning Job Description
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With holiday shopping season already here, many retail companies are hustling to fill seasonal, as well as permanent, job openings. To attract the right customer service talent for retail customer service jobs, it is essential to put the right information in your job descriptions. Here are some tips for creating an effective retail customer service job description.
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Employment Alert
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