Job Title

Job Description: We are seeking a talented Help Desk Specialist to join our team. The ideal candidate will have a passion for providing exceptional customer service and technical support. As a Help Desk Specialist, you will be responsible for providing technical assistance and support to our employees and customers. You will troubleshoot problems and provide timely resolution to ensure seamless operation of our IT systems.Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.Responsibilities:Provide first-level contact and convey resolutions to customer issuesProperly escalate unresolved queries to the next level of supportTrack, route, and redirect problems to correct resourcesUpdate customer data and produce activity reportsWalk customers through problem-solving processFollow up with customers, provide feedback, and see problems through to resolutionUtilize excellent customer service skills and exceed customers' expectationsRequirements:Proven working experience in providing help desk supportProficiency in EnglishWorking knowledge of help desk software, databases, and remote controlStrong client-facing and communication skillsAdvanced troubleshooting and multi-tasking skillsCustomer service orientationBS degree in Information Technology, Computer Science, or equivalent