We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the "face" of the company for all visitors and will be responsible for the first impression we make.The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.ResponsibilitiesKeep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)Greet and welcome guests.Answer questions and address complaints.Answer all incoming calls and redirect them or keep messages.Receive letters, packages etc. and distribute them.Prepare outgoing mail by drafting correspondence, securing parcels etc.Check, sort and forward emails.Monitor office supplies and place orders when necessaryKeep updated records and files.Monitor office expenses and costs.Take up other duties as assigned (travel arrangements, schedules etc.)Requirements and skillsProven experience as front desk representative, agent or relevant position.Familiarity with office machines (e.g. fax, printer etc.)Knowledge of office management and basic bookkeepingProficient in English (oral and written)Excellent knowledge of MS Office (especially Excel and Word)Strong communication and people skillsGood organizational and multi-tasking abilitiesProblem-solving skillsCustomer service orientationHigh School diploma; additional qualifications will be a plus
Job Title
Front Desk Receptionist